1
Install the primary computer
Choose the Windows, macOS, or Linux client.
Download the matching client, install and sign in, then select a route. Confirm connection status before opening meetings, research, or AI tools.
Choose the Windows, macOS, or Linux client.
Confirm the account and subscription are active.
Wait for the client to show a clear connected state.
Open the meeting, AI, or research destination early.
Use the same account on the mobile client.
Save edits, disconnect, and then try another route.
| Symptom | Check first | Then try |
|---|---|---|
| Call audio or video stutters | Pause downloads and cloud sync | Switch and rejoin the call |
| AI tool stops responding | Refresh and test another website | Switch routes or sign in again |
| Cloud docs sync slowly | Wait for large uploads to finish | Check simultaneous device sync |
Install the client and confirm the connection before opening meetings, research, or AI tools.